Privacy Policy

Privacy policy

This policy applies when you visit our website without purchasing any product, when you use our site for purchasing products or when you register with The Grape Reserve. We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services. We may pass your details to other organisations who we believe have products or services which we think may be of interest to you.

When you visit, register or order products on thegrapereserve.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website.

The information you provide to us may be accessed by or given to third parties some of whom act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

We also contract with service providers to maintain and manage our customer information and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information.

The Grape Reserve reserves the right to disclose the information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of The Grape Reserve and others.

You can review, change or delete certain personal information at any time. To change your personal information please contact us by email at email address or write to us at address.

Please note that when you purchase from us we will continue to confirm your order by email. In addition we may also need to contact you by phone or post with other details regarding your order.

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. A cookie is a piece of information stored on your computer’s hard drive and which traces your movement within websites. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user.

We also use Analytics tracking to capture aggregate demographics & interest information. None of this information is personally identifiable, and is only used for the purposes of better tailoring our services to customers. If you wish to opt out of your OB website activity being tracked in our Analytics system, please use the Google Analytics opt-out tool.

We take the security of your personal details seriously at The Grape Reserve and have used industry standard precautions to safeguard your personal and payment details. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.

COOKIES POLICY

You can find a technical explanation of cookies from Wikipedia. A more simple definition is that cookies are text files, saved by your browser, that perform a range of functions for you, ‘the user’ and us, ‘the site’, from remembering what’s in a user’s basket, what currency they like through to telling us how many people visited in a day, and what was purchased. They also help you share content – for example, if you are logged into Facebook, a cookie means that when you come to our site and ‘like’ something, you don’t have to log into Facebook again.

We take your privacy very seriously. Like nearly all websites, we have a number of ‘cookies’ that perform functions similar to the above examples. None of these cookies invade your privacy, or share any personal information about you. Our cookie list looks like this:

THIS DATA IS ANONYMOUS, AND WE DON’T SHARE ANY ELEMENT OF IT WITH THIRD PARTIES
Our ‘analytics’ cookies from Google Analytics called *_utma*, *_utmb*, *_utmc*, & *_utmz*. These are industry standard cookies which allow us to see how people are using the site. It can help us understand how you interact with The Grape Reserve and we use this data to improve the site, spot pages that are slow and make sure that you can order and pay successfully. This data is anonymous, only accessible securely to us through the ‘Google Analytics’ dashboard and we don’t share any element of it with other third parties.

If you wish to delete any cookies, note each browser has a different method for you to delete cookies or edit your privacy settings. The following resource offers you simple guides on how to remove cookies from each browser. Opting out of these cookies will often result in a slower or less pleasant browsing experience.

INTELLECTUAL PROPERTY RIGHT AND RIGHT TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensor or us.

You acknowledge and agree that the material and content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

LIMITATION OF LIABILITY

Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the The Grape Reserve Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to The Grape Reserve Website, or any transaction that may be conducted on or through the The Grape Reserve Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the The Grape Reserve website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the The Grape Reserve website.

The fullest extent permissible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to the Goods or Products. This does not affect you statutory rights as a consumer.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of The Grape Reserve website and any information provided to or taken from the The Grape Reserve website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other then fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for: economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any loss which was not brought to the attention of The Grape Reserve at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by The Grape Reserve; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provision of an matter under these Conditions. Notice in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that or our servants, agents or employees.

SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

WAIVER

No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.

SURVIVAL

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and The Grape Reserve in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.

LAW

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

COMPETITION TERMS

This Promotion is open until 31 May 2018 to United Kingdom residents aged 18 or over. A purchase is not necessary to enter. Internet access will be required. Maximum one entry per person. Prize is a 3 month free subscription to The Grape Reserve’s monthly wine subscription.

All prizes are non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. The Promoter reserves the right to provide an alternative prize or reward (as applicable) of equal or greater value in the event of unforeseen circumstances.

All valid entries will be submitted into the promotion and the draw will be conducted within 10 working days of the end of the promotion period. The winner of the prize draw will be selected at random by an independent body. The winner will be contacted within 5 working days of the date of the relevant winner selection using the contact details as provided on entering the promotion and will have 14 days from the date of initial contact to respond to the Promoter confirming (1) eligibility and (2) acceptance of the prize. If a winner is not contactable or fails to respond to initial winner notification within 14 days of the notification, the prize may be reallocated by the Promoter to a reserve winner selected in the same manner who will be required to respond with required confirmations.

The prize will be delivered within 28 days of winner verification and receipt of valid delivery address (whichever is the later). Incomplete, illegal, misdirected or late entries, or entries not in accordance with these terms and conditions will not be accepted. Proof of sending will not be accepted as proof of delivery. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise. Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, bulk entries, entries by or via third parties or syndicates, entries by macros or other automated means (including systems which can be programmed to submit entries), and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to generate additional entries in a way that is not consistent with the spirit of the promotion, that person’s entries will be disqualified and any prize award will be void.

The names and locations of confirmed Monthly Prize winners will be available at thegrapereserve.co.uk. Winners agree to take part in publicity in connection with this promotion. If winners do not want their name to be published they should inform the Promoter when accepting their prize. For regulatory reasons, photographs of winners who are under 25 years of age, or who appear to be under 25 years of age, will not be used in publicity.

Your personal details will at all times be kept confidential and in accordance with the Data Protection Act 1998. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law. The decision of the Promoter is final, and no correspondence will be entered into. The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted or misdirected entries.

The Promoter reserves the right in its sole discretion to disqualify any individual that corrupts or affects the administration, security, fairness, integrity or proper conduct of the prize draws. If for any reason any aspect of this competition is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.

Entrants agree to be bound by these Terms and Conditions. Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction. The promoter is The Grape Reserve, 51 St Luke’s Avenue, London, SW4 7LG.